Offline Mode

In depth

What Offline Mode does for your business

Field service work regularly takes technicians to places where cellular coverage is unreliable or completely absent: basement mechanical rooms, crawl spaces, rural properties, commercial buildings with thick concrete walls, and remote acreages. Most field service software treats this as a minor inconvenience. ServBuilder treats it as a first-class requirement. Before a tech leaves for the day, the app automatically downloads their full job package — job details, customer notes, equipment history, required forms, and photos — while they still have signal. From that point on, they can work through every job normally, capturing photos, completing checklists, collecting digital signatures, and even processing card payments using offline mode, without any internet connection. The moment signal returns — whether that is a mile down the road or two hours later back at the shop — everything syncs to the office dashboard automatically with no manual steps required.