Dispatching
Get crews moving in one tap.
Assign a job, hit send. Your technician's phone buzzes with everything they need: customer name, address, job notes, and a live navigation link. No radio calls, no confusion.
In depth
What Dispatching does for your business
Every minute between a service call being received and a technician being on the road represents lost revenue and a worsening customer experience. Traditional dispatching — phone calls, text threads, whiteboard updates — is slow, error-prone, and impossible to track. ServBuilder's dispatching system compresses the entire handoff into a single tap: you assign the job on the dispatch board, and within seconds the technician's phone receives a push notification with the customer's name, address, job notes, equipment history, and a navigation link. No back-and-forth, no confusion about what tools to bring, no duplicate data entry. For emergency service businesses like plumbing and electrical, this speed is a competitive advantage — the team that reaches the customer first often wins the job. And because every dispatch action is logged in real time, you always have a clear record of who was assigned what and when.
How it works
Dispatch done in a single tap
Assign from the board
Drag a job to a crew member on the dispatch board or use the quick-assign menu. Both take under 5 seconds.
Crew gets notified instantly
A push notification lands on their phone with all job details. They tap to accept and navigate directly to the customer — no separate calls or texts needed.
Track progress live
You see when they accept, when they're en route, when they arrive, and when they complete the job — all on the dispatch board in real time.
Results
What you get with Dispatching
Average dispatch time
Missed job notifications
Status updates on every job
What's included
- Included in all plans
- Mobile app access (iOS & Android)
- Unlimited usage — no per-job fees
- Real-time sync across devices
- Setup support from ServBuilder team
- Regular feature updates at no extra cost
Built for the trades
Popular industries using Dispatching
FAQ
Common questions about Dispatching
Does dispatching require the technician to have the app open?
No. Push notifications work even if the app is closed or running in the background, so a new job assignment reaches the tech's lock screen the moment you send it.
Can I dispatch a job to more than one technician at once?
Yes. Multi-tech jobs — like a two-person install — can be assigned to a full crew in one action, and each person gets their own notification with the same job details.
What if a technician doesn't accept a dispatched job right away?
The dispatch board shows the job as pending until it's accepted, so you can see at a glance if a tech hasn't responded and reassign it to someone else without waiting.
Is there a record of who dispatched what and when?
Yes. Every dispatch action — assignment, acceptance, en route, arrival, completion — is timestamped and logged automatically, giving you a full audit trail for each job.
Related Reading
Guides and insights for dispatching
See how fast your crew can move with ServBuilder
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