Privacy Policy

ServBuilder, LLC ("ServBuilder," "we," "us," or "our") operates the ServBuilder platform and website at servbuilder.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our field service management platform.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or register for a free trial
• Fill out a contact form or request a demo
• Subscribe to our newsletter
• Communicate with us via email or support channels

This information may include:

• Full name
• Email address
• Phone number
• Company name
• Billing and payment information (processed by Stripe)

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process your account registration and manage your subscription
• Process payments and send billing-related communications
• Respond to your inquiries and provide customer support
• Send you product updates, marketing communications, and promotional offers (you can opt out at any time)
• Analyze usage trends to improve our platform and user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We do not rent or trade your personal information with third parties for their marketing purposes.

We share your information only with the following categories of service providers who assist us in operating our platform:

• HubSpot — Customer relationship management and marketing communications
• Stripe — Payment processing and billing
• Google Analytics — Website analytics and usage tracking
• Vercel — Website hosting and performance optimization
• Sanity — Content management

These providers are contractually obligated to use your information only as necessary to provide their services to us and in accordance with applicable data protection laws.

We may also disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of ServBuilder, our users, or the public.

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve our services. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies — Required for core site functionality such as authentication and security
• Analytics cookies — Help us understand how visitors interact with our website (Google Analytics)
• Marketing cookies — Used to track visitors across websites for advertising relevance (HubSpot)

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. For more details, see our Cookie Policy.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure hosting infrastructure, access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

European Visitors (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to or restrict the processing of your personal data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@servbuilder.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes.

Usage data collected through analytics tools is retained in aggregate form and is not linked to individual users after account deletion.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at hello@servbuilder.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

ServBuilder, LLC
Austin, TX
Email: hello@servbuilder.com