15+ Hours Saved Per Week: Thompson Pest Control Goes Fully Paperless
Thompson Pest Control · Owner: David Thompson
The Challenge
David Thompson was running Thompson Pest Control on a foundation of paper. Service tickets were hand-written, invoices were printed and mailed, and customers had no way to check their service history or schedule follow-ups without calling the office. Admin work had ballooned to 15+ hours per week — time that should have been going to actual service.
The Solution
Thompson Pest Control deployed ServBuilder's mobile app, automatic invoicing, and customer portal. Technicians complete digital service tickets on-site. Invoices generate and send automatically after job completion. Customers can log in to the portal to view service history, pay invoices, and request new appointments.
The Results
- 15+ hours of weekly admin time eliminated
- Fully paperless — no more printed invoices or handwritten tickets
- Customers self-serve through the portal (fewer phone calls)
- Invoice payment time dropped significantly
By the Numbers
| Metric | Before | After |
|---|---|---|
| Weekly admin time | 15+ hours | Under 2 hours |
| Invoice delivery | Mailed paper | Automated digital |
| Customer portal | None | Full self-service |
| Service records | Paper files | Digital, searchable |
“The mobile app and automatic invoicing saved us 15+ hours a week. Our customers love being able to log into the portal and see their service history. We haven't touched a paper invoice in months.”
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